1. Collection of Your Personal Information and Anonymity
1.1 Type of Information
TreeCakes may ask you to provide the following information:
- your name, postal address, contact number(s) and email address
TreeCakes will only collect other personal information in accordance with the Act.
Where it is lawful and practicable to do so, customers may transact business with TreeCakes without providing personal information or by providing such information under a pseudonym.
1.2 Cookies
TreeCakes are not using ‘cookies’ on our website.
2. Use and Disclosure
2.1 Use
TreeCakes collects personal information directly from you wherever possible.
This information is used for the following purposes:
- to better understand your needs, enabling us to improve our products and services;
- for internal record keeping;
- to contact you (by telephone, email, fax or mail) for market research purposes; and
- to customise the website according to your interests.
(collectively the Primary Purpose).
TreeCakes will not use or disclose any personal information for a purpose other than the Primary Purpose for which it was collected.
3. Data Quality
TreeCakes takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, up-to date and relevant to the primary purpose for which the information is collected for. However, the accuracy of that information depends to a large extent on the information you provide.
For this reason, we recommend that you contact us and:
- let us know if there are any errors in your personal information; and
- keep us up to date with changes to personal information such as your name and address.
To make a written request to us to access and/or amend your personal information please contact us at:
Email: info@treecakes.com
4. Data Security
TreeCakes is dedicated to keeping personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference. This includes physical security, computer and network security, communications security and personnel security.
Once TreeCakes no longer requires your personal information for the Primary Purpose it was collected for, TreeCakes takes all reasonable steps to destroy or de-identify the personal information.
5. Marketing
TreeCakes complies with permission based direct marketing requirements under the Act and the Spam Act 2003. When collecting your personal information, we must request your permission to use that information to send you information on products and promotions or have our associates send you marketing material. We must also give you the opportunity to “opt out” of receiving such marketing material. Where you indicate your consent, TreeCakes may enter your details into a database for the purpose of contacting you directly about the TreeCakes brand, products, special offers, samples, consumer research and other promotions.
6. Openess, Access and Correction
You can request information in general from TreeCakes about the sort of personal information we hold on you, for what purposes we hold it and how we collect, hold, use and disclose your personal information, by sending us a written request addressed to the info@treecakes.com.
If the information held is inaccurate, incomplete or not up to date you may request TreeCakes to correct the information. We may refuse to grant you access to the information if the Act permits or requires such refusal.
You can also advise us if you would prefer not to be directly contacted by us by sending us a written request addressed to info@treecakes.com.
8. Complaints
If you have any concerns or complaints regarding the handing of your personal information by TreeCakes or a breach of the APPs by TreeCakes, please contact the TreeCakes at:
Email: info@treecakes.com
9. Additional Information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/.
TreeCakes reserves the right to change this Privacy Policy at any time and to notify its customers by posting an updated version of the policy on our website: www.treecakes.com